We invite you to our upcoming webinars.

Our webinars provide opportunities to stay informed of the ever changing requirements and regulations that your business may experience. The most current webinar courses are below, but we are always working on ways to provide new and improved topics of interest. Don’t see what you are looking for? Contact us and let us know what topics you would like us to consider for our next webinar series.


Attendees should register at least 7 days in advance. This will allow instructors to send out webinar invitations and relevant course materials as applicable when the course date approaches.

Current Courses Offered

Proficiency Testing

Nestlé Proficiency Testing Program Overview

Presenter: Lauren Cairns

Proficiency testing is an integral component of laboratory operations. It allows laboratories the opportunity to demonstrate analytical accuracy and reliability. In this course participants will receive an overview of the Nestlé proficiency testing program, including: enrollment, start up instructions, results reporting, and the corrective action plan (CAP) process, with specific emphasis on how these impact proficiency testing performance.

Target Audience:
Quality Managers, Laboratory Supervisors and/or Analysts participating in proficiency testing

Learning Objectives:

  • Learn about the enrollment process
  • How to find and interpret start up instructions
  • How verify web portal access for result submission
  • Good practices to follow when receiving and reporting p-tests
  • Familiarization with the Corrective Action Process (CAP)

Monday September 17, 2018 / 12:00pm EST
Wednesday September 19, 2018 / 5:00pm EST
(Course will be 1 hr.)

Sample Processing

Sample Submission to NQAC

Presenters: Larissa Handford & Rachel Spearry

This course is designed to help participants successfully follow the sample submission process when sending to NQAC Dublin. In this course participants will be provided detailed instructions on each step of the sample submission process as well as guidance to help prevent any delays from occurring during the submission process.

Target Audience:

Associates involved in the sample submission process to NQAC Dublin

Learning Objectives:

  • How to set up an NQAC Customer ID Number (account).
  • Determining what type of sample submission best represents your testing needs.
  • Completing the Analysis Request Form for both microbiology and chemistry sample submissions.
  • Acquire a better understanding of the shipping process and how to avoid common submission deviations.
  • Learn how to submit temperature sensitive samples.
  • Good practices for making testing updates, checking for results, and resolving deviation issues.

Thursday December 6, 2018 / 1:00pm EST
Thursday December 20, 2018 / 1:00 pm EST
(Course will be 1 hr.)

Quality Assurance

ISO 17025 Overview

Presenter: Becky Melick

What is ISO 17025? What does it mean for you, our customer? This course will provide an overview of the requirements an ISO 17025 accredited laboratory must maintain as well as explain the benefits, you as a customer receive when choosing accredited test analyses.

Target Audience:

Quality Assurance Supervisors/Managers, Internal Auditors

Learning Objectives:

  • Overview of ISO 17025 Requirements
  • Relationship to St-31.113, Nestle Laboratory Performance
  • Laboratory Benefits
  • Customer Benefits

Thursday April 12, 2018 / 2:30pm EST
Thursday October 25, 2018 / 11:00am EST
(Course will be 1 hr.)

Sample Processing

Customer Account Management/ Presumptive Reporting for Pathogens

Presenter: Kaylee Doran

This in-depth course will provide guidance on how to receive your results from Nestle Quality Assurance Center. This course covers, how to set up, update, and maintain your customer account. Additionally, provide information on what is presumptive reporting for pathogens, who can receive the results, and the confidentiality of your results.

Target Audience:

Associates that are submitting and receiving results from NQAC Dublin

Learning Objectives:

  • What is a NQAC Customer ID
  • How to set up and update your account
  • What is Presumptive Reporting for Pathogens
  • Understanding who can receive the results
  • Data Extracts
  • Importance of Maintaining your customer ID
  • Confidentiality of your results

Tuesday May 8, 2018 / 10am EST
Tuesday May 22, 2018 / 4pm EST
(Course will be 1 hr.)



Pathogen Confirmation: Workflow and Technical Overview

Presenter: Redmond Doyle

This webinar will detail what steps are taken after a sample screens presumptive for a pathogen. The course will include a detailed overview of the procedures performed and the timelines of the methods used to confirm the presence of Salmonella and Listeria in presumptive samples. This course will review the individual steps of each method and will detail scenarios that affect the time to result for pathogen confirmation.

Target Audience:

Quality Specialists/Technicians who submit or supervise those who submit samples for pathogen testing

Learning Objectives:

  • Understanding of the workflow of Salmonella and Listeria confirmation
  • Knowledge of the timelines for confirmation
  • Scenarios that affect time to result for pathogen confirmation

Tuesday June 5, 2018 9:30am EST
Thursday June 21, 2018 3:30pm EST

Tuesday October 9, 2018 9:30am EST
Thursday October 25, 2018 4:00pm EST
(Course will be 1 hr.)



Allergen Method Overview

Presenter: Daniel Smieszek

Have you ever wondered what the best method for detecting food allergens is? This course will give an overview on the need for testing food allergens. It will also include a more detailed examination on methods that can detect food allergens.

Target Audience:

Quality Assurance Analysts/Technicians who submit allergen testing to NQAC Dublin

Learning Objectives:

  • Overview of food allergens
  • Different methods that can detect allergens
  • Matrix effect on allergen testing
  • Review of NQAC Dublin allergen testing portfolio
  • Submission requirements for allergen testing
  • Understand reporting and COA (certificate of analyses) of allergen results

Tuesday July 17, 2018 / 11:00am EST 
Monday July 23, 2018 / 5:00pm EST
(Course will be 1 hr.)


Chemistry: Contaminants – Featuring Pesticides and Mycotoxins

Presenter: Ernest Capraro

This course will briefly introduce the Contaminants group and its purpose / vision. We will then take a deeper look at our most requested tests: Pesticides and Mycotoxins. We will discuss test rationale, existing regulations, test mechanics, the importance of sampling techniques, quality control of the methods, and how the food being tested affects the test.

Target Audience:

Associates who submit testing requests and receive results or those wanting a better understanding of contaminant test methods

Learning Objectives:

  • Understand why we test for particular contaminants
  • Gain familiarity with pesticide tolerances
  • Recognize the threat pesticides and mycotoxins can pose
  • Form a high-level picture of the test process
  • Discover how different foods impact LOQ/QL and results
  • Assign mycotoxin testing using the price list tool
  • Learn why good sampling techniques matter
  • Know how the quality of your data is ensured
  • Future changes

Tuesday September 18, 2018 / 3:00pm EST
Tuesday September 25, 2018 / 3:00pm EST
(Course will be 1 hr.)